Frequently Asked Questions
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To hear back! :)
If you have a specific therapist or two in mind, go ahead and book a free intro call with them to see if they're a good fit.
If you'd like to have one of us to reach out to you to hear more about your needs and make a recommendation based on who might be the best fit, fill out the form on our let's connect page and we will respond within 24 hours during regular business hours.
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We do not take insurance for many reasons. We do, however, take FSA/HSA cards and a majority of our clients are still able to use their our-of-network benefits.
We offer an Instant Benefits Calculator to help you quickly check your out-of-network insurance coverage for therapy. Simply enter your insurance information, and in seconds, you'll receive an estimate of your potential reimbursement.
This tool provides a helpful overview of your benefits, including deductibles and reimbursement rates. While it's an estimate, it's regularly updated and pulls information directly from insurance companies. Use it to make informed decisions about your mental health care costs!
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First, ensure that you have out-of-network coverage. Here is a handy sheet on the 12 essential questions when checking coverage.
If you do, then the process goes like this: You pay for our sessions up front. We provide you with a superbill (essentially an invoice with some necessary additional information that insurance companies need). You submit this invoice to your insurance company along with a claim for out-of-network coverage (usually these can be found on their website). You are responsible for submitting the paperwork. Some of my clients use Reimburisfy to help them with this step.
Many plans reimburse (up to 70% even). We would *highly* recommend submitting paperwork as soon as possible after sessions to ensure that you have a good sense for what your coverage looks like. Some insurance companies will give you estimates beforehand but cannot guarantee how much you will get until they process a claim. Also, early submissions help uncover any practical issues rather than waiting a year to submit that paperwork and find out something is off (plus, there are some time restrictions on these claims).
While no one LOVES paperwork (ok, don't hate me, but we secretly kind of like it), this shouldn't be a barrier to receiving the care you need and most deserve. If you have a questions, ask me! Sometimes we can help you navigate the process and depending on your plan, can even suggest an insurance advocate. we have seen lots of people get some money back for therapy that is working for them.
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every therapist charges differently depending on a whole host of factors. fees range from $130-$250 for individual, couples, and family therapy.
every therapist also has a limited number of sliding scale spots ($100-$130/session) so feel free to inquire about whether those are available on the initial call with them.
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we are a fully virtual practice which means that all paperwork, payment, and sessions happen through our electronic health record system.
you will fill out paperwork before your first session (the intake). you will be asked to put a credit card on file before then and will be billed for each session. Sessions happen via a HIPAA-compliant secure video session.
Telehealth allows you to prioritize comfort and convenience while supporting your wellbeing.
While we offer virtual services, we are only able to provide professional support to residents of California and New York. If you live in any other state or country, we are not permitted to provide you therapy. Please check out our non-therapy workshops, subscribe to our newsletter, read our blog, and access the other resources we have available to you.
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It's like talking to a stranger about the intimate details of your life - which is nerve racking! We get that.
We were in your chair long before we ever sat in ours.
It takes courage to begin this process and we step into working with you knowing the sacred role we are being granted and not taking it for granted. We work to ensure that you get what you need while we are also able to work in the way we know how to work best offering warmth and genuine connection with honest feedback and active guidance.
Therapy sessions are around 50 minutes long. You bring in what is on your mind. We ask questions. We make comments and observations. We provide information and practical support. Some of these things happen more or less depending on the session. We firmly believe that regardless of where we start, we will end up where we need to.
Most people end up saying it is far less intimidating than they thought it would be and they wish they had started sooner.
We go back and forth in this intentional conversation and call it a session. Each conversation builds upon itself as we get to know you more and then we are able to make links and connections that might have been hard to see previously. The more we get to know you, the better we get to be at my work and the deeper our connection becomes - you trust us more, we can help more, so you trust us more, and on and on.
It's important to know that therapy is not a one-size-fits-all experience and sometimes it takes time to see if working with us is working, or anyone. Other times, you know it's not working and it's okay to listen to that too!
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If therapy is working, you definitely feel like its work!
A client once said, "it hurts so good."
It's HARD to look at our own stuff but with the right support in the right way at the right time, it can feel rejuvenating and empowering alongside the difficulty.
While sometimes it can get worse before it gets better (often because we have avoided looking at something for a while), there is often an accompanying feeling of relief that you are doing something to address whatever is coming up rather than turning to usual defenses.
When therapy is working, YOU begin to change in subtle but deep ways - what you notice, what you feel, how you respond. If nothing is happening outside of session, that's something to talk with us about. We want to see you experience the changes you desire. And yet, it's important to remember that real change takes intentional effort and time so we encourage self-compassion, patience, and active self-care as you work on things.
Just like most things in life, you get out of it what you put into it. We promise to do my part and show up as fully as we can but we cannot create change for you. That's an inside job. We can (and will) guide and facilitate and encourage. You can borrow my hope when you feel lost, but ultimately, we have the deepest respect for your autonomy and your choice to change if and when you want.
We also believe that you have within you the ingredients for change. It's my job to help you uncover and utilize them. While we own our areas of expertise, you are the expert of your experience and the ultimate decision-maker on what is right and best for you.